If you encounter an issue or have a question that requires assistance from our support team, you can quickly and easily create a helpdesk ticket. Tickets are promptly assigned to our support team to ensure your issues are addressed as quickly as possible. Our typical response time for tickets is within 24-48 business hours.
Step-by-Step Guide to Creating a Ticket:
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Access the Helpdesk:
- Log in to your ReadySetConnect account.
- In the upper right corner of the platform, locate the question mark icon (❓).
- Click on the question mark icon to open a dropdown menu.
- From the dropdown, select "Helpdesk".
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Initiate Ticket Creation:
- On the Helpdesk page, click the prominent "Create Ticket" button. This button is usually orange and located near the top of the ticket list.
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Fill Out the Ticket Form:
- A form will appear, prompting you for details about your issue. Please fill out the following fields accurately:
- Subject: Provide a concise summary of your issue
- Type of Issue: Select the category that best describes your problem from the dropdown menu (e.g., "Technical Issue," "Account Management," "Feature Request").
- Comment/Description: Provide a detailed explanation of your issue. The more information you provide, the faster our team can assist you. Include:
- Specific steps to reproduce the issue (if applicable).
- Any error messages you received.
- The date and time the issue occurred.
- What you've already tried to resolve it.
- Relevant client IDs, appointment times, or other identifiers if your issue relates to specific data.
- A form will appear, prompting you for details about your issue. Please fill out the following fields accurately:
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Submit Your Ticket:
- Once you have filled out all the necessary information, click the "Submit" or "Create Ticket" button at the bottom of the form.
What Happens Next:
- You will receive an email confirmation that your ticket has been successfully created.
- Your ticket will appear in your Helpdesk list with a "Ticket Status" (e.g., "Open," "Waiting feedback").
- Our support team will review your ticket and respond within 24-48 business hours. You will receive email notifications for any updates or responses to your ticket.
Video Tutorial: https://youtu.be/Lo_lsgAnDbA